Assignment Description In this assignment you will work in groups and examine information systems…

Assignment Description

 

In this assignment you will work in groups and examine information systems used by the Airlines industry. This assignment will require each group to research using academic resources such as books, conference papers and academic journal.

Written Report Format

 

You have to submit a research report on the topic ‘Evaluating service quality of airlines information systems and services’.

 

 

Cover page

 

Abstract

 

Table of Contents

 

Introduction to SERVQUAL instrument

 

Evaluation of chosen airlines using SERVQUAL

 

Discussion of findings >>Discussion of key dimensions in the context of airline

As a sub topic :Key areas for improvement and possible recommendation)

 

Conclusion

 

References (IEEE format)

 

Submission details:

 

The report document must be checked for similarity through Moodle Turnitin before submission.

 

 

 

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