In this assignment you will work in groups and examine information systems used by the Airlines industry. This assignment will require each group to research using academic resources such as books, conference papers and academic journal.
Written Report Format
You have to submit a research report on the topic ‘Evaluating service quality of airlines information systems and services’.
Table of Contents
Introduction to SERVQUAL instrument
Evaluation of chosen airlines using SERVQUAL
Discussion of findings >>Discussion of key dimensions in the context of airline
As a sub topic :Key areas for improvement and possible recommendation)
References (IEEE format)
The report document must be checked for similarity through Moodle Turnitin before submission.