Bengal Tours is a city center travel agency that specializes in tours and vacations in Canada. The agency regularly employs 25 permanent employees. During the spring and summer, the agency employs an additional 2025 temporary staff, mostly senior citizens and students. The agency is considering purchasing the right to use the software system Tourplanex, which supports the planning with flight
and vacation site vacancies and price information. If purchased, the software will become the main working tool for the agency staff.
(1) Discuss the importance of the training usability and operational usability tests to be performed by the agency before it purchases Tourplanex.
(2) Suggest to Bengal Tours management that they should apply training usability and operational usability tests to be performed on the program.