Multiple Choise Questions!!1) When employees are not delivering customer service at the level specified by their employer, there is a gap between ________A) consumer expectations and management perceptionsB) management perceptions and quality standards set by the firmC) established quality standards and service deliveryD) expected services and needed servicesE) service quality standards and consumer expectations2) Which of the following is NOT an example of a business service?A) securityB) insuranceC) legal adviceD)raw material supplyE)cleaning3) Whether a firm sells to businesses or directly to consumers, most pricing structures are built around which of the following?A) distribution costsB) channel lengthC) trade discountsD) sales promotionsE) list pricesPlease help me find the answers for the multiple choice questions!!Thank you!!!
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