Page 11.(TCOs A and B) Identify the main elements included in affective events theory. Select any two of these elements, and provide an example of how the factor can influence an employeeâ€™s job performance and satisfaction. (Points : 10)2.(TCO D) Referring to the team decision making process, define consensus and unanimity, and explain the difference between the two. (Points : 10)3. (TCO E) Identify and define four of the seven key elements in the communication process. Give a specific example of a possible breakdown in a communication flow. (Points : 10)4.(TCO E) Define power from an organizational behavior perspective. What is the difference between power and influence? (Points : 10)5.(TCOs F and G) Although conflict is usually considered a negative experience to be avoided, it actually has the potential to produce positive organizational outcomes. Please identify three ways in which conflict can be a positive influence. (Points : 10)Page 2Question 1. 1. (TCO B) What is an attitude? Discuss the three basic components of an attitude. (Points : 25)2.(TCO E) Mary has accepted a position as director of a non-profit organization that represents a cause she deeply believes in. Her pay is $28,000 per year. Her position allows considerable flexibility, which is critical given her three school age children and family needs. Additionally, Mary works with many peers who she respects and her leadership essentially allows her the freedom to make decisions without too much upper management review. Maryâ€™s husband Bill works as a Computer Engineer for a large consulting firm. His pay is $95,000 per year. Billâ€™s work requires many late hours and weekends, as well as a considerable travel demand. This means that Bill misses much of the childrenâ€™s growing up experiences and that Mary has to carry those responsibilities alone. Billâ€™s peers are extremely competitive and the nature of the role allows little collaboration. Additionally, Billâ€™s boss is extremely aggressive and a micromanager. He and Bill clash constantly, and the boss has been very antagonistic and anxious that Bill is â€œout for his job.â€ Bill and Mary live in a part of the country where the median wage for a professional is approximately $65,000. Mary and Billâ€™s dinner time conversations seem to regularly revolve around how dissatisfied they both are with their careers. Evaluate reasons why each seems dissatisfied and recommend how each can work to improve their levels of satisfaction in the workplace. What are their choices if they cannot resolve their concerns? (Points : 25)3.(TCO E) As a manager of people, it is inevitable that you will have to deal with conflict issues. In our studies, we have identified the need to resolve conflict when it is seen to be counter to the organizationâ€™s goals, and in some cases, to stimulate conflict to arrive at organizational goals or increase performance. Select any two of the nine conflict-resolution techniques. Explain how each technique could be used to reduce or eliminate conflict. Provide an example scenario for each. (15 points for each technique with an example scenario.) Select one of the four conflict-stimulation techniques. Explain how that technique could be used to improve a groupâ€™s performance. Provide an example scenario. (15 points) (Points : 25)4.(TCOs C and D) The amount of cohesiveness and diversity found within teams can have both positive and negative effects upon a teamâ€™s performance. Answer the following. (a). Describe how a teamâ€™s level of cohesiveness could have a negative impact upon performance. (b). List four ways to increase team cohesiveness. (c). How can increasing diversity in team membership decrease the teamâ€™s performance? d. Indicate two ways to improve performance within diverse teams. (Points : 25)
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