Communication and Team Decision Making
Part 1: Sharpening the Team Mind: Communication and Collective Intelligence
A. List and describe the biases in team communication found at the beginning of Chapter 6 in the textbook. Give an example from your own experience of each of these biases. (describe the situation and the outcome)
B. Revisit communication failure examples in Exhibit 6-1. Identify the possible causes of communication or decision-making failure in each example, and, drawing on the information presented in the chapter, discuss measures that might have prevented problems from arising within each team’s communication system.
Part 2: Team Decision-Making: Pitfalls and Solutions
A. Define group think. What are the key symptoms of groupthink?
B. Do you think that individuals or groups are better decision-makers? Justify your choice. In what situations would individuals be more effective decision-makers than groups, and in what situations would groups be better than individuals?
Read and respond to your classmates’ posts. See posting/discussion requirements.
Be sure to support your work with specific citations from this week’s Learning Resources and any additional sources.
Article – Gorman, J. C., Cooke, N. J., & Amazeen, P. G.File
Article – Klein, C., Diaz Granados, D., Salas, E., Le, H., Burke, C. S., Lyons, R., & Goodwin, G. F.File