Using Rocky Mountain Outfitters and the customer support subsystem as your guide, develop a list of all the procedures that may need to be researched. You may want to think about the exercise in the context of your experience with retailers such as L. L. Bean, Lands’ End, or Amazon.com. Get some catalogs, check out the Internet marketing done on the retailers’ Web sites, and then think about the underlying business procedures that are required to support those sales activities. List the procedures and describe your understanding of each.
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